Gambling should always be entertainment, never a way to make money or escape problems. This page explains the warning signs, the tools WestAce provides and where UK players can get free help.
Warning Signs to Watch For
- Chasing losses – depositing again to win back money you have lost.
- Spending more than planned – going over the amount or time you set yourself.
- Borrowing to gamble – using credit, loans or money meant for bills.
- Hiding gambling – keeping it secret from family or friends.
Tools Available at WestAce
WestAce support can apply the following controls on request:
- Deposit limits – cap how much you can deposit over a set period.
- Time-out – a short break from your account.
- Self-exclusion – email [email protected] to close your account; you must also tell them about any other accounts you hold.
Note that GAMSTOP, the UK's national self-exclusion scheme, covers sites licensed by the UK Gambling Commission. WestAce does not display a UK licence, so use the operator's own self-exclusion as well.
Free Support in the UK
| Organisation | What it offers |
|---|---|
| National Gambling Helpline (GamCare) | Free, confidential support by phone and live chat on 0808 8020 133, 24/7 |
| BeGambleAware | Information, self-assessment and links to treatment |
| Gamblers Anonymous UK | Peer support meetings across the country |
| GAMSTOP | Self-exclusion from UK-licensed gambling sites |
Only adults aged 18 and over may gamble. If you are worried about someone under 18 accessing gambling sites, parental control software can block them.